Shipping policy
Where We Ship
We currently ship to NSW, VIC, QLD, SA, TAS, WA and ACT within Australia.
Unfortunately, we're not yet shipping to NT —but we're working on it!
If you're located in one of these areas and want to try Umei, please contact us or join our waitlist to be the first to know when we expand our shipping zones.
Shipping Times & Costs
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Standard Shipping: $9.95 flat rate (free over $80) via Australia Post, Couriers Please or Amarex.
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Dispatch Time: Orders are packed and shipped within 2–3 business days.
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Delivery Time: Most orders arrive within 2–7 business days depending on your location.
Please note we are a small team and currently ship a few times a week—thank you for your patience!
Missed Deliveries & Address Errors
Please double-check your delivery details! We can't take responsibility for lost packages due to incorrect addresses.