Refund policy

Umei Return & Refund Policy

We want you to love your Umei products as much as we do. However, if something isn't right, we're here to help.

Perishable Goods – No Change of Mind Returns

Due to food safety regulations, we cannot accept returns or exchanges for change of mind on any of our edible products. Please choose carefully before placing your order.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us within 5 days of receiving your order at letsumei@umeifoods.com.au with a description and photo of the issue. We’ll do our best to make it right—either by replacement, credit, or refund.

How to Report an Issue

To help us resolve your issue quickly, please include:

• Your order number

• A clear photo of the product and packaging

• A brief description of the issue

If your request is accepted, we’ll send you return instructions if necessary. Please do not send anything back without contacting us first.

Non-Returnable Items

We do not accept returns on:

• Gift cards

• Sale items or limited edition promotional items

Refunds

If a refund is approved, it will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at letsumei@umeifoods.com.au.